About Your Rights
The FRC does not assist in the resolution of individual case issues. If you have experienced a conflict or disagree with a decision made by VR, there are two key resources to assist you: (1) the VR Ombudsman’s Office and (2) the Client Assistance Program. As a person with a disability working with VR, you have many rights. If you believe your rights have been violated, there are people who can help. You have the right to appeal a decision by VR if you do not agree, or if there is a problem that you cannot resolve with your VR counselor. Your counselor, their supervisor, the Client Assistance Program or the ombudsman, can help you resolve most problems. If you do not agree with a decision, you have the right to request an appeal. You have 21 days after receiving written notification of a decision to file a written appeal. You have three options to help with your appeal.
You may request an informal review by contacting the local VR area director. Any VR staff member at your local office can help you with information on how to contact the area director.
You may request mediation by contacting the VR state director.
You may request an administrative hearing by contacting the VR state director.
To request mediation and/or administrative hearing, you must email at VRDirector@vr.fldoe.org or write to:
Division of Vocational Rehabilitation
325 West Gaines Street, Suite 1144
Tallahassee, FL 32399-0400.
When you request an appeal, you need to include:
- A copy of your VR counselor's decision letter.
- An explanation of what you believe needs to be resolved.
- How you want to resolve the issue.
- The type of appeal you are requesting.