Sometimes you may have a problem with VR services, or your counselor and you may disagree. If this happens or you have concerns or questions, contact your counselor’s supervisor at any time for assistance. If you are needing further assistance, contact the VR Ombudsman Office. This office is an impartial service available to any VR customer who has questions, concerns or believes they did not get the services they expected. The Ombudsman listens and helps in resolving complaints.
Florida Division of Vocational Rehabilitation
325 West Gaines Street, Suite 1144
Tallahassee, FL 32399-0400
Note: The Client Assistance Program (CAP) at Disability Rights Florida helps with any problem related to VR services. You may contact them any time while you receive VR services. Mail to: Disability Rights Florida, 2473 Care Drive, Suite 200, Tallahassee, FL 32308. Call toll free at 800-342-0823 or 850-488-9071; TDD at 800-346-4127.
The Florida Department of Education, Division of Vocational Rehabilitation (VR) is an equal opportunity employer. It is against the law for VR as a recipient of Federal financial assistance to discriminate against any individual in the United States on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief. The application process used by VR to determine eligibility for services, any subsequent services and the entire VR process are subject to these non-discrimination requirements. Auxiliary aids and services are available upon request to individuals with disabilities. VR program receives 78.7 percent of its funding through a grant from the U.S. Department of Education. For the 2021 Federal fiscal year, the total amount of grant funds awarded were $176,836,896. The remaining 21.3 percent of the costs ($47,860,557) were funded by Florida State Appropriations. Revised October 2021.