Ombudsman Office - Customer Service

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VR Ombudsman

The Vocational Rehabilitation (VR) Ombudsman Office will assist you in resolving your customer service needs. This is an impartial service available to VR customers who have questions, concerns, or believe they may have been treated unfairly. The Ombudsman receives, investigates, and assists in resolving complaints. You may contact an Ombudsman by calling toll-free (866) 515-3692 or email ombudsman@vr.fldoe.org. TTY users dial 711 to connect with the telecommunications relay service (TRS). Video phone users can call through the video relay service (VRS).
Please include your phone number and the best way to contact you in your email.

Frequently Asked Questions