Customers

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Vocational Rehabilitation (VR) is a federal-state program that helps people who have physical or mental disabilities get or keep a job. VR is committed to helping people with disabilities find meaningful careers.

What is Financial Participation?

VR will look at the income of eligible individuals to determine if they will be required to share the cost of vocational rehabilitation services. Some individuals or services may be exempt, and you will not be required to pay for those services.

What is Order of Selection?

All eligible individuals are assigned to a category of service based upon their significance of disability. Under order of selection, all eligible individuals who are in a closed category are placed on a prioritized waiting list. Federal law requires that individuals with the most significant disabilities be served first. You can also download the VR Waiting List Resource Guide to find a list of resources and activities to help you prepare for employment while waiting for your case to be activated from the waiting list.

Am I Eligible for VR Services?

You may be eligible for VR services if your goal is to become employed and:

If you receive Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) for your disability, you are presumed eligible for VR services if you plan to become employed.

VR Orientation Video
This video gives an overview of the VR process and what to expect when you apply for services. (To show captions, see instructions below)

To show captions in English, Spanish, or Creole: play the video, then click on "CC" in the lower right corner to turn on the captioning. Choose the language from the drop down menu. If you would like to adjust the size of the captions, click on "options" in "CC" and click the "+" plus button.

VR Orientation Video with American Sign Language (ASL) Interpreter
This video includes an ASL interpreter interpeting the full orientation video. It gives an overview of the VR process and what to expect when you apply for services.
(To show captions, see instructions above)

Customer Application

Customer Application (Word)
Customer Application (PDF)
Aplicación Cliente (Word)
Aplicación Cliente (PDF)

Customer Questions

If you have any questions, please call toll-free (800) 451-4327 or (866) 515-3692 or email ombudsman@vr.fldoe.org. TTY users dial 711 to connect with the telecommunications relay service (TRS). Video phone users can call through the video relay service (VRS).

Frequently Asked Questions